CX & EX Research agency | Ultimality international

The minimum standards

Measure the core of your retail/dealer/ shop location by using hard data and gain direct insights on pos materials, brand compliance, pricing and stock levels.

The essential aspects each contain a list of minimum standards that these essential aspects must meet. Thanks to a quality audit you can have these checked.

Plan of approach

Drawing up the checklist or questionnaire, based on your needs and our expertise
Determining the number of controls (audits), in which period and where
Training and briefing of the auditors
Programming of the questionnaire in tablets and the corresponding apps

Online Dashboard

24/7 available
Laptop, mobile and/or tablet
Quick analyzes
Scores on total and at dealer level
PDF report per dealer
English and local languagePictures taken on site during reporting

Insights Management Reports

Analyzes and conclusions
Advice, recommendations and actionable improvements
Ranking of dealers
Strategic and at dealer level
Visual and narrative
Quotes of mystery shoppers
Comparison between different periods (waves)24/7 available

Insights Management Reports

Presentation of research results
Visual and narrative
Infographics available on country level + HQ level or per dealer
Scorecards possible

FAQ

What types of Mystery Guest Researches are there?

There is a very wide range of researches. We can best classify them into three broad categories: for customers, for employees and for others. The latter is more about quality audits, candidate experience and discrimination surveys. > All surveys > Read more

Is Mystery Guest Research also used for online journeys?

Absolutely. An online customer shops differently compared to a customer in a physical shop. Online Mystery Shopping exposes the bottlenecks in your webshop, so that you can improve the online experience. The entire buyer journey is measured, up to and including the return of the purchase.

How do Customer Journeys and Mystery Guest Research go together?

In a Mystery Guest Research, we go through all the steps of the Customer Journey. At each step we measure how this stepcontributes to an excellent Customer Experience. Unique to our method is the ExperienceCapture in which conscious and subconscious emotions are recorded for each step.

What criteria determine the cost of a good Mystery Guest Research?

Each research consists of Project Management, Briefing, Execution & Reporting. The cost for execution is the biggest part. This cost is influenced by the number of measurements to be performed, the complexity and length of the assignment and the profile of the Mystery Shopper. > More information

What is the impact of Mystery Guest Research on CX and EX?

Thanks to the innovative reporting tools and the frequency of the measurements, you gain insight into the results in order to subsequently formulate action-oriented conclusions. Your impactwill be: higher customer and employee satisfaction and higher turnover.

Can I monitor the results during the Mystery Guest Research?

The results are brought together in a visual and user-friendly dashboard. The results and progress can therefore be followed live. You can consult the dashboard on desktop, tablet or mobile and that you can export the reports.

How do I get the right insights from the many data and data sources?

Many companies collect more and more data from their customers. This concerns data from their own systems as well as data from external (research) partners. Ultimality can help to connect these different data sources so that overarching insights arise to realise a final impact.

What practical examples are there?

Every week we publish new insights on Customer Experience and Employee Experience. We find it important to share our own expertise with our network. Or we let Ultimality's ambassadors have theirsay: satisfied customers with whom we made a real impact.

Does Ultimality Mystery Guest Research also take place outside the Benelux?

Definitely! Thanks to our extensive network of partners and years of experience with international projects, we carry out Mystery Guest Research all over Europe (and beyond) and also Audits,Customer Journey Research, Consultancy and Qualitative Research. > To find out more

How can I research the Employee Experience?

Employee Experience is measured within different groups of employees, investigating different departments. Such a survey > research usually takes place once per quarter, but ideally every fortnight. In this way, progress and policy can be monitored and adjusted immediately.

Why is the feedback from mystery shoppers reliable?

Who are the mystery shoppers from Ultimality and how big is this file?

Our database of over 5000 mystery shoppers consists of very different people. From young to old, from make-up lovers and handymen to teachers and engineers.

Can I ask an additional question?

Of course. Ask your question by using the contact form and you will receive an answer as soon as possible. >

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Quality Audit

An Audit is the ultimate check

The minimum standards

Plan of approach

Online Dashboard

Insights Management Reports

Insights Management Reports

Let us know how we can help, contact us

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Mystery Shopping Research

FAQ

What types of Mystery Guest Researches are there?

Is Mystery Guest Research also used for online journeys?

How do Customer Journeys and Mystery Guest Research go together?

What criteria determine the cost of a good Mystery Guest Research?

What is the impact of Mystery Guest Research on CX and EX?

Can I monitor the results during the Mystery Guest Research?

How do I get the right insights from the many data and data sources?

What practical examples are there?

Does Ultimality Mystery Guest Research also take place outside the Benelux?

How can I research the Employee Experience?

Why is the feedback from mystery shoppers reliable?

Who are the mystery shoppers from Ultimality and how big is this file?

Can I ask an additional question?

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